Inflatable FAQ

Q:  What is your delivery range?

A:  We are not currently taking orders that are further than 15 minutes from our barn in Schoolcraft (11700 S Shaver Road) due to high local demand.  It just doesn't make sense for us to take longer orders when we can fill those spots with something closer.  That said, we have booked longer deliveries before, but it all depends on the date(s) of your event, the location, and the rental fee for your order. It doesn't hurt to ask so please contact us if you are unsure!  

If you are outside our range and delivery is not an option, then we do allow customers to pick up.  

Here is a guide that we use to determine whether or not we will deliver.  If your order amount doesn't meet the minimum for your distance, then you can either pay a delivery fee or we offer the option for customers to pick up certain inflatables. Again, please ask if you are unsure.

Q:  If I choose to pick up, will there be instructions?

A:  Yes, we have instructions for the inflatables that we allow customers to pick up.  

Q:  If I choose to pick up, what do I need to transport the inflatable?

A:  Having a trailer is the best option for all customer pick ups.  Being able to wheel the infaltable right onto a trailer with a dolly makes the pick up and return process much easier.  If you don't have access to a trailer, then a truck (empty truck bed) or an SUV/van with seats down are options as well.  We will discuss all this before confirming a reservation so that there aren't any surprises at pick up.  

All customer pick ups will need a dolly to move the inflatable once they get it home.

Q:  What do I get with my inflatable rental?

A.  You will get everything that you need to operate the inflatable - this applies to customer pick up and delivery.  That includes the inflatable itself, a blower, a 100 foot extension cord for each blower, and stakes to secure it to the ground.  

Q:  What happens if I signed a contract, but decide to cancel later on?

A:  You may cancel your reservation with a full refund as long as we have at least three days' notice (i.e. You cancel on the 14th and your reservation was for the 17th. You would not be charged). If you cancel with less than three days until your reservation (due to reasons other than poor weather), then the security deposit would be forfeited.  If you haven't paid the security deposit up front, then we would invoice you for the deposit as a cancellation fee.  Please contact us as soon as possible, if you need to cancel for any reason. 

Q:  What happens if there's bad weather on my event date?

A:  We do not punish customers for bad weather. If bad weather is forecasted during your reservation, we will message to confirm that you would like to keep or cancel your reservation prior to delivery or pick up.  If you decide to give it a shot, then the full balance is due regardless of how the weather turns out.  If you cancel prior to pick up/drop off, then you will owe nothing and will get back any money you have paid. 

Q:  What are my payment options?

A:  We prefer cash or venmo because they are free.  We do accept credit cards through our site, but you will be responsible for the 3.5% fee.

For commercial events, we do accept company checks in lieu of cash/venmo/card.  We do not accept personal checks.  

Q:  What is the Security Deposit?

A:  For all customer pick up orders and new customer delivery orders, we charge a refundable security deposit of $50 for each inflatable to be rented.  There may be other situations where a refundable security deposit is applied to an order so please check your invoice or ask if you are unsure.

We ask for the deposit to be paid up front when you sign the contract to confirm the reservation.  If you are paying cash, then paying the deposit at the time of pick up or delivery is fine - no need to make a special trip. The deposit and the rental fee are separate amounts and the total balance is due prior to setting up your rental. For example, if you rent the Scooby Doo combo for $230, then your total would be $280 with the $50 deposit included. Assuming there are no damages or missing equipment, the deposit will be returned after you return everything (customer pick up) or we pick up.  It may take a few days for us to get the deposit back to you as we sometimes have to inspect the inflatable first.  If you notice damage or an issue with the inflatable, please let us know as soon as possible so that we can be sure to make a quick repair.  

Please know that we are not out to punish customers.  I have only kept the security deposit a couple times in the last eight years and those were extreme cases.  Silly string and food in the bounce house are two things that will trigger us to keep the security deposit.  Silly string binds to the inflatables and we have to actually chip it off  (huge pain) and then food crumbs gets stuck in the crevices of the inflatable, which attracts mice.  When a mouse chews through a rolled up inflatable trying to find food, it ruins the entire unit.  Please, please, please keep food off the inflatables.  

Q:  Will there be a delivery fee?

A:  We do not charge a delivery fee unless you need it to reach the minimum order amounts listed above. If you choose delivery and meet the minimum amount for your distance, then the price includes delivery, setup, and take down.

Q:  Do you offer discounts?

A:  We do not offer discounts for single inflatable rentals.  We do offer $25 off each additional inflatable that you add (ie. two inflatables would be $25 off, three inflatables would be $50 off, etc).  If you have a large order, then there may be times where we can offer additional discounts so please dont hesitate to ask.

Q:  What about last minute requests?

A:  We try to set our delivery schedule as soon as possible to give our delivery team a heads up as to when they will be expected to work each weekend. For that reason, we charge a $50 "late reservation" fee if you book an inflatable less than three days away from your event date because it will impact our established schedule.  

For instance, if you book an inflatable on the Tuesday before a Saturday party, then there is no fee. If you book an inflatable on Wednesday/Thursday/Friday for a Saturday party, then an additional $50 charge would be added to your order.  We strongly encourage planning ahead as our calendar and delivery schedule fill up fast!  

Q:  Do you rent inflatables during the winter?

A:  Yes!  We don't put our dry inflatables in storage because they are used on a regular basis for our barn parties during the colder months.  If you have an external venue reserved and would like to rent an inflatable, then let us know.  

Since we don't have our normal delivery equipment or crew setup for regular deliveries in the off season (Nov-Mar), we have a $250 minimum for us to deliver.  If you are looking for a cheaper inflatable that doesn't meet that minimum, then we can add a delivery fee or you can pick up the inflatable yourself.

Q:  How long do I get the inflatable?

A:  Each rental is different depending on what the customer needs.  We don't charge by the hour or anything like that.  Our costs (admin, delivery, pick up and cleaning) are the same whether you use the inflatable for two hours or twelve hours.  That said, our standard rental is for one day.  We drop off in the morning and then pick up that night or sometimes the next morning depending on the weather and our schedule.  

Customer pick ups get the inflatable for longer because they aren't tied to our delivery schedule.  We allow customers to pick up the day before their event and then bring everything back that day after the event (typically Friday-Sunday, but this can vary).  

If we are delivering and the customer wants an inflatable for more than one day, then we do offer an "extended rental rate", which is 1.5x the normal rate for the inflatable.   For instance, a customer wants to rent Scooby Doo ($230) Friday afternoon through Sunday evening.  The extended rental rate would be $230*1.5 =  $345

As always, please ask if you have any questions.  Thanks!